Looking to fill a Minneapolis or St. Paul area position in mid to senior-level management. Previous experience within operations, finance, marketing, retail, administration, health care, project management and customer service.
Operations Director, General Manager, Project Manager, Administrator Hiring manager, Human Resources, Recruiters, Customer Service, Marketing, Retail,Research, General Manager, Entertainment Hospitality, VP, Administration, Client Retention, Budget Planning, Cost/Overhead Reduction, Account Management, Brand Development, Research & Development, Finance, Payroll, Audits, Contracts, Medical Device, Internet Technology, Biotechnology, Restaurant, Entertainment, Government Recruitment/Retention, Training/Development, Performance Evaluations/Coaching, Personnel Management, Human Resources, Compliance, Resume
| Operational Excellence |
| Research Analysis |
| Finance / Budget |
| Risk Assessment |
| Project Management |
| Vision Planning |
| Start up |
| Marketing |
| Advertising |
| Brand Development |
| Administration |
| Customer Service |
| Employee Retention |
| Event Planning |
Versatile business partner and ally, with previous experience achieving results by focusing companies on organization and superior service to its customers. Past experience as a director, general manager and supervisor have provided opportunities to streamline daily operations for efficiency as well as strengthen company financial results and relationships both internal and external.
SUMMARY OF EXPERIENCE
Principal, Consultant 2009-Present A.P. Marketing
Marketing and business development consultant
RECENT PROJECTS
Medical Device Project - marketing and development of new business and technology. Project management of new sports product device -- concept, brand, design, production, market research, product launch, FDA & patent approvals.
Family Entertainment Project - Designed 12-month marketing campaign for struggling business.
Developed FEC informational website; created (For Purchase) – 15-page online business plan and accompanying financials for individuals wanting to start their own business. Created 47-page EBook – “Guide to Opening an Indoor Park”.
RESULTS
- Increased business owner’s profits 20%.
- Published small business Ezine articles.
- Created and designed marketing website – www.openindoorpark.com.
Operations Director 2009-2010 ROBOblaster, LLC
Provided operational leadership to small entrepreneurial-owned marketing technology company.
RESULTS
- Grew active accounts from 30 to 500 in less than 10 months.
- Improved customer retention 30%; increased clients’ sales 20%.
- Implemented new client services – phone & web traffic tracking.
- Improved client satisfaction 50%, created a more efficient, automated and scalable service – clients manage online accounts, traffic reports & metrics.
specific software metrics, tracked the impact new software implementation would have on clients and internal processes,
discovered/corrected critical business issues. Created policies and procedures based on internal and external feedback.
Hired, trained and supervised employees. Delegated work assignments; set expectations. Visited client sites to evaluate
and resolve escalated issues. Communicated and followed up on sales opportunities.
General Manager 2005-2009 Adventure Park Inc.
Indoor recreational theme park with accompanying food & beverage services.
RESULTS
- Increased annual revenue by 6.5% and 20% the following year.
- Grew monthly attendance from 0 to 4,000 by designing and executing target market promotions & strategic advertising.
- Exceeded a competing national franchise chain’s attendance & revenue by 60%.
- Reduced first year’s overhead and administrative costs by 30%.
- Drove down insurance premiums from $24K annually to $3,000 by enforcing stringent safety / health practices.
- Reduced advertising costs more than 50% in one year, while increased attendance through more cost effective, targeted measures.
- During tenure, achieved and maintained “0” Customer and Employee Injury Loss Record.
- Organized three annual community drives; the largest averaged more than 2,000 attendees.
Managed operating budget. Developed company brand. Conducted
internal audits, reported financial analysis findings. Secured bids; negotiated bank, lease and vendor
contracts. Supervised staff of 17. Managed employee hires, work schedules, performance reviews &
promotions. Conducted staff meetings; provided motivation & training; encouraged growth & skill
development. Monitored customer trends; evaluated customer
satisfaction adjusting operations to suit.
Managed facility operations, building maintenance, & repairs. Oversaw daily register receipts/deposits including ATM
deposits/transactions. Managed accounts payable/receivable, payroll, workers comp, sales & use tax and year-end tax.
Organized corporate, school, non-profit & community affair events.
Equity Research Administrator 1998-2001 U.S. Bancorp Piper Jaffray
Executive administrator working with multiple senior sellside analysts managing more than $100B.
RESULTS
- Assisted in the largest national “Lead-Managed Public Offering” for Medtronic & Boston Scientific in company history. Received - 1999 Equity Capital Markets Award
- Increased client attendance for annual conference by 15% resulting in more than 600 presenting companies to 800 institutional investors.
- Collaborated on project with Martha Stewart and her team during company presentation for Martha Stewart Living Collection release.
Tracked AMEX Biotech Index. Maintained confidential client financials for Fortune 500 medical device companies (Medtronic,
Boston Scientific, Johnson & Johnson, Baxter, Beckman Coulter) and others in the restaurant and financial industries. Prior
to print and electronic publication, proofread analyst reports for publishing to Reuters, Bloomberg, Dow Jones and other
financial news outlets. Trained and supported new hires and offsite regional employees.
Government Administrator 1995-1998 Hennepin County Government Center
Administrator for 80 employees. Direct support to Sr. County Recorder and three department heads.
RESULTS
- Increased county profits 20%, implemented new Torrens Automation System resulting in higher employee productivity. Received - 1997 Hennepin County Employee Recognition Award
- Increased Abstract Federal Tax Lien retrieval system by 50% due to change in employee throughput. Received - 1997 Hennepin County Service Improvement/Team Effectiveness Award
- Increased employee donations 20% during annual combined charity drive. Received - 1996 Hennepin County Service to Colleagues Commendation Award
Generated weekly and month-end status reports. Coordinated work flow through multiple departments. Organized annual charity benefit. Managed employee payroll, new hires and performance reviews. Served as interim financial administrator during hired accountant’s leave of absence; maintained department budget, managed 200+ trust accounts, reconciled daily receipts.
Volunteer 2006-Present H.E.M.I.
Roles include administrative organization, financial model & planning, forward-looking statements, and marketing strategies. Collaborates on digital & printed materials for mass mailing.
- Prioritize constant shifting responsibilities
- Adapts to change easily
- Quickness of thought and action balanced by desire to explore all options
- Ability to work with assertive people in a demanding work environment
- Seek tangible results by striving for perfection
- Good use of judgment, tact, and discretion
- Competent in Web 2.0 technology, social media and attraction marketing
- Excellent writing skills
- Highly proficient in MS Office applications (Word, Excel, Powerpoint - charts, graphs, tables, formulas)
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Ability to reach compromises with employees by conducting meetings, addressing department issues and employee concerns
‘91-‘94 Associates Degree - Rasmussen Bus. College, Minnetonka, MN
’90-’91 Minnesota School of Business, Brooklyn Center, MN
Resume Keywords: VP, Operations Director, General Manager, Administrator, Customer Service
Holly Eide
Minneapolis / St. Paul, Minnesota 55401, 55403, 55304